Return & Refund policy

If your order arrives damaged, we’re here to help — and we’ll replace the product for you under the following conditions:

Unboxing Video Required for Verification
Please record a video while unwrapping your parcel. This is essential for verifying any damage caused during courier transit.
Without this video, we cannot approve a return or issue a replacement.
Report Within 24 Hours
Due to the perishable nature of live plants, you must report any issues within 24 hours of delivery.
Water the Plant Before Returning
If a return is approved, please water the plant before packaging it. This small act of care helps preserve its vitality.
Use of PUDO Locker for Returns
Once approved, we will send you a PUDO Locker PIN and guide you through the return process via WhatsApp. Simply drop the parcel off at the nearest locker.

🪴 Once received in suitable condition, we will ship you a replacement item at no additional cost.

Refunds are only issued under the following conditions:

Verified Damage with Unboxing Video
Refund requests must include a clear video of the unboxing, showing the issue or damage.
Report Within 24 Hours
Because we work with fresh, living stock, all refund requests must be made within 24 hours of delivery.
Evok Responsibility Confirmed
If we determine the issue was due to packaging or handling on our end, we’ll issue a full refund or replacement — based on your preference.
Water the Plant Before Return (if applicable)
If a return is required for a refund, please water the plant before packing it for return.
Return via PUDO Locker
We’ll issue a return PIN and manage the process via WhatsApp for convenience and ease.

We regret that refunds will not be issued if:

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