Return & Refund policy
📦 Returns
If your order arrives damaged, we’re here to help — and we’ll replace the product for you under the following conditions:
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Unboxing Video Required for Verification
Please record a video while unwrapping your parcel. This is essential for verifying any damage caused during courier transit.
Without this video, we cannot approve a return or issue a replacement.
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Report Within 24 Hours
Due to the perishable nature of live plants, you must report any issues within 24 hours of delivery.
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Water the Plant Before Returning
If a return is approved, please water the plant before packaging it. This small act of care helps preserve its vitality.
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Use of PUDO Locker for Returns
Once approved, we will send you a PUDO Locker PIN and guide you through the return process via WhatsApp. Simply drop the parcel off at the nearest locker.
🪴 Once received in suitable condition, we will ship you a replacement item at no additional cost.
💸 Refunds
Refunds are only issued under the following conditions:
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Verified Damage with Unboxing Video
Refund requests must include a clear video of the unboxing, showing the issue or damage.
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Report Within 24 Hours
Because we work with fresh, living stock, all refund requests must be made within 24 hours of delivery.
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Evok Responsibility Confirmed
If we determine the issue was due to packaging or handling on our end, we’ll issue a full refund or replacement — based on your preference.
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Water the Plant Before Return (if applicable)
If a return is required for a refund, please water the plant before packing it for return.
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Return via PUDO Locker
We’ll issue a return PIN and manage the process via WhatsApp for convenience and ease.
🚫 Not Eligible for Refund
We regret that refunds will not be issued if:
- No video is provided to verify damage
- The issue is reported more than 24 hours after delivery
- The product arrives in good condition with no signs of damage or mishandling