Return & Refund policy

📦 Returns

If your order arrives damaged, we’re here to help — and we’ll replace the product for you under the following conditions:

  1. Unboxing Video Required for Verification
    Please record a video while unwrapping your parcel. This is essential for verifying any damage caused during courier transit.
    Without this video, we cannot approve a return or issue a replacement.

  2. Report Within 24 Hours
    Due to the perishable nature of live plants, you must report any issues within 24 hours of delivery.

  3. Water the Plant Before Returning
    If a return is approved, please water the plant before packaging it. This small act of care helps preserve its vitality.

  4. Use of PUDO Locker for Returns
    Once approved, we will send you a PUDO Locker PIN and guide you through the return process via WhatsApp. Simply drop the parcel off at the nearest locker.

🪴 Once received in suitable condition, we will ship you a replacement item at no additional cost.


💸 Refunds

Refunds are only issued under the following conditions:

  1. Verified Damage with Unboxing Video
    Refund requests must include a clear video of the unboxing, showing the issue or damage.

  2. Report Within 24 Hours
    Because we work with fresh, living stock, all refund requests must be made within 24 hours of delivery.

  3. Evok Responsibility Confirmed
    If we determine the issue was due to packaging or handling on our end, we’ll issue a full refund or replacement — based on your preference.

  4. Water the Plant Before Return (if applicable)
    If a return is required for a refund, please water the plant before packing it for return.

  5. Return via PUDO Locker
    We’ll issue a return PIN and manage the process via WhatsApp for convenience and ease.

🚫 Not Eligible for Refund

We regret that refunds will not be issued if:

  • No video is provided to verify damage
  • The issue is reported more than 24 hours after delivery
  • The product arrives in good condition with no signs of damage or mishandling